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Handbook Policy & Procedure

United Youth of America Code

As a proud member of the United Youth of America, I pledge to share my professional knowledge and skill with all Cyber Security Supports Technician.  I will place honor, fairness, cooperation and consideration first when dealing with my colleagues.  I will keep all comments professional and respectful when dealing with my colleagues.  I will protect all members from the use of unfair means, unnecessary risks and unethical behavior when used against them for another’s personal gain.  I will support the success, growth, and future of my colleagues and this great federation. Adopted at Board of Governors, March 3, 2022.

Equal Opportunity pledge

United Youth of America will not discriminate against apprenticeship applicants or apprentices based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.  United Youth of America will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 CFR part 30.

Probationary Period:  All applicants selected for UYOA’s Apprenticeship program shall serve a probationary period of no more than 90 of the days of the program.  The probationary period begins once the apprentice agreement has been signed by the apprentice and the fees paid and processed.  During the probationary period the apprentice program coordinator may terminate the apprenticeship agreement, without stated cause, by notifying the other party in writing.

Cyber Security Support Technician(Basic, Intermediate, Advance):  UYOA program is a 2,000-hour program that includes On-the-Job Learning (OJL) and Related Instruction Courses (RI) 144 hours.  This program must be completed within 1.6 years.  

Culinary Arts: UYOA is a 4000-hours program that includes. On-the-Job Learning (OJL) and Related Instruction Courses (RI) 144 hours. This program must be completed with 2.6 years.



General Policies

  • UYOA Inc courses will challenge and prepare you for future endeavors.  As an online student, you will need to be motivated, dedicated, organized, and determined in your courses.

  • As a student enrolled in online or blended courses, you will need to have basic computer skills. You are expected to be able to:

    • Open files in standard formats (e.g. MS Office documents, PDF’s and images)

    • Create, save, organize, and maintain digital files

    • Interact with the learning management system

    • Communicate electronically, and

    • Knowledge of web browsing and searching

  • In your online, you are expected to be an active participant in in the course.  It’s mandatory to have your camera on all time during class. UYOA, Inc online courses are designed to include discussion and other forms of collaboration and communication.  You should be willing and ready to regularly communicate with classmates and instructors online. You will participate in weekly activities in your courses. You will need to log into your course and check your official UYOA, Inc email account daily. Doing so will allow you to view announcements, participate in class activities, assignments, online discussions, and complete assessments. You are expected to complete all assignments, quizzes, tests, and other activities by the due date at the end of each lesson or instructed by the instructor.    

  • Do not hesitate to ask questions.  You are strongly encouraged to contact your instructor if you have course related questions regarding course concepts, assignments, and feedback provided to you.  It is recommended that you contact your instructor or ask your classmates during the student’s study group session, once a week.

  • Managing your time is essential in online and blended courses.  Successful students are very organized in the studies and take ownership of their own learning.  A best approach is to set aside specific time each day to focus on your coursework and studies. Ideally, set that time to be the same time each day.  Study Environment setting should be consistent, familiar study environment is just as essential as managing your studies around those times you have access to your distraction-free environment.  You find that you’ll make better use of your time.

  • Please use the CertMaster learning plan to work on your lessons, activities, practice questions, performance-based questions, and review score.  If review score is below 70 or please redo practice questions again to score minimum of score of 80. Please use CompTIA approve study course materials as references to pass CompTIA test on your first try.

  • Grading System

  • Grades are issued at the end of each lesson. A grade of "C" or better is required for most programs in all classes for graduation. However, there are some programs that may require a “B” or better; therefore, it is recommended that students consult with their specific program advisor.

Numerical Equivalent

​A                       B               C                 D                F

100 - 90       89 - 80        79 - 75        74 - 70       69 - below


Students are expected to attend all classes, practicum sessions, and presentations.  Tardiness disrupts the learning process and is therefore strongly discouraged.  A student is considered tardy if he or she is not signed-in by ten (10) past the official start time of the class.  Students with three (3) late arrivals without notification will receive one (1) unexcused absence.  An absence will be excused if: there is a doctor notice, death in your immediate family, or other reasons approved by the program director.  All other absences with be considered unexcused.   


No Show Policy

Any student reported as a “no-show” by an instructor will be administratively removed from that class and will not be eligible for reinstatement in the current semester. “No-shows” or withdrawals can jeopardize current seat in class.


If you are sick or have a family emergency, please text or call (687-362-8994) UYOA to alert the program director of your absence.  Failure to contact the program about an absence will be recorded.  Students with three (3) or more unexcused absences will be written up, with additional action possible.  All travel requests must be submitted in writing at least two-weeks prior to your travel.  Your written travel request must be submitted to the program director.  Only one (1) leave-of-absence (one month but no longer than two months) will be granted.  When the student return from their approved leave they will be offered academic support to make up any missed assignments that are a result of their absence.  In the case of a leave beyond two months, the student will be asked to withdraw from the program.

Student Conduct

At United Youth of America, learning and instruction are our number one priority.  It is expected that each student will have this goal for themselves.  Any student that is disruptive or violates the program’s policies and procedures is subject disciplinary action that may include expulsion.

Drug & Alcohol

United Youth of America is committed to maintaining a drug-free work-place and academic environment as stated in the Federal Drug-Free School and Communities Act of 1989 and the Drug -Free Workplace Act of 1988.  There is a zero tolerance for drugs and alcohol.  Illegal use of drug and the abuse of alcohol are dangerous and may result in permanent damage or death.  The unlawful manufacture, distribution, dispensing, possession or use of illegal drugs by students is prohibited and will result in expulsion from the program.

Emergency Response

If a student falls ill or is injured during the course of class and is unable to determine their own level of care, UYOA’s staff will contact the student’s emergency contact and 911 for emergency assistance.

General Procedures

Academic Support

Every effort will be made to ensure the successful completion of the Apprenticeship Program by all students.  Instructors and administrators are committed to providing instruction and customer service that promotes high academic achievement and success in the field of Cyber Security Support Technician & Culinary Art.  United Youth of America also maintains contact with its alums and offers tools to encourage and support a stable and productive career.

Counseling Services

Occasionally students encounter situations in their lives that impact the learning process; when this occurs students will be referred to trained staff; if the situation is beyond the expertise of our staff a referral will be made to a community resource that can offer the help needed.  Life Skill and Job Readiness classes will also be provided.  These classes offer additional instruction that explores self-knowledge, problem-solving skills, coping strategies, and job readiness skills to encourage the creation of a strategic plan for lifelong learning.

Refund Policy for Workforce Continuing Education Services

The refund policy for Workforce Continuing Education courses, as established by the United Youth of America, Inc, allows a 75 percent refund after the respective class begins, upon the request of the student if the student officially withdraws from the class prior to or on the one day of the class. (Note: The 75 percent point of a class can be the first hour of the class depending on the scheduled hours of the class).

A 100 percent refund shall be made if the student officially withdraws prior to the first day of the course. Also, a student is eligible for a 100 percent refund if the class in which the student is officially registered is cancelled due to insufficient enrollment.

A 100 percent refund shall be made if the student officially withdraws from a contact hour class prior to the first day of the course. 

Under this policy, the UYOA, Inc shall notify the student of the right to receive a refund at the time of official withdrawal.

NOTE: Course refunds can take approximately 4 to 6 weeks to be processed/received.

Refund of Student Fees:

A 100 percent refund of fees shall be made if the student officially withdraws prior to the first day of class(es).  Also, a student is eligible for 100 percent refund of fees if the class in which the student is officially registered fails to "make" due to insufficient enrollment.


Student Grievance Procedure

Student enrolled in the Cyber Security Support Technician or Culinary Arts can address a grievance at any time, below is grievance process:

  • The student may submit their grievance verbally or in writing to any instructor or the director.

  • The recipient of the grievance shall notify the authorized personnel assigned to resolve the matter within 24 hours of its receipt.

  • A resolution will be rendered within seven (7) days or less.  If the grievance is not resolved. The student’s may request a meeting with the director to further explore a resolution to the matter.   

Programs Contact Information:                                                                        

United Youth of America

Mrs. Annette Wilson

Cell: (678) 362-8994



If not resolved, you can contact

United Youth of America, In c

ATTN: Annette Wilson

3017 Bolling Way, 1st and 2nd, Atlanta Ga 30305

Submissions should be sent to:


Student Records

All student records are maintained in a secured area that can be accessed only by approved personnel.  The student files contain confidential documents, program application, and academic progress records.  Students will receive quarterly evaluations and a regular assessment of their performance. Evaluations and assessments will be documented.


It is hereby understood and agreed that you have received United Youth of America handbook.










It is hereby understood and agreed that you have received United Youth of America handbook. 




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